Digital Transformation Officer

Are you passionate about driving digital transformation and improving public services? Tunbridge Wells Borough Council is on the lookout for a dynamic and experienced Digital Transformation Officer to join our innovative Digital Services Team. This is your chance to make a real impact by collaborating with various teams to analyse and redesign business processes, leveraging digital solutions to enhance efficiency, reduce costs, and improve customer service.

Key responsibilities

• Collaborate and Analyse: Work with teams to document and analyse existing processes from customer interaction to back-office operations.
• Redesign with User-Centricity: Redesign processes with a focus on user-centricity, leveraging digital solutions to streamline operations and eliminate inefficiencies.
• Project Management: Manage transformation projects and improvement reviews, ensuring projects are delivered with an Agile approach.
• Data-Driven Insights: Collect and analyse data to identify patterns and trends, and predict and measure the savings, efficiencies, and service improvements from transformation projects.
• Stakeholder Engagement: Build and maintain good working relationships with operational staff, managers, and external partners.
• Reporting and Documentation: Prepare reports based on research, analysis, and the cost and benefits of new digital processes.
• Compliance and Accessibility: Ensure redesigned services comply with legislative and legal requirements and consider accessibility standards and assistive technology.

Why join us

This is a fantastic opportunity to join a dynamic and forward-thinking organisation that values its staff and invests in their development. You will be part of a friendly and supportive team that works collaboratively to achieve shared goals.

We offer a range of additional perks and rewards, including:

• 26 days annual leave (increasing to 29 days after 5 years of continuous Local Government service) plus an additional three days in December and bank holidays.
• Access to Health Assured's EAP to help balance everyday life with work and home requirements.
• Membership of the Local Government (CARE – Career Average Revalued Earnings) Pension Scheme.
• A hybrid working model with opportunities to work from home and in an office environment, and a flexible working policy subject to business needs.
• Invaluable training opportunities for continuing professional development.

If you are excited about this position and meet the essential criteria, we would love to hear from you!

How to Apply:

To find out more, take a look at the Job Description and Person Specification below. For an informal discussion about this post, you can contact David Bonninga, Digital Services Team Manager, on 01892 554238 or david.bonninga@tunbridgewells.gov.uk.

Stay up to date with our latest vacancies and what it’s like to work here by following us on Twitter @TWBC_Jobs and LinkedIn @TWellsCouncil.

We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.

Please follow the link below to submit your application.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.