Civil Enforcement/Parking Enforcement Officer
Role Overview
This is a public-facing, outdoor role where you’ll be responsible for helping to manage traffic flow and ensure parking regulations are followed. It’s ideal for someone who enjoys being active, working independently, and interacting with the public.
Key Responsibilities
- Patrolling streets and car parks on foot or in a vehicle to monitor parking compliance.
- Issuing Penalty Charge Notices (PCNs) to vehicles parked in contravention of regulations.
- Providing assistance to the public, including:
- Directions to local attractions or services
- Information about parking rules and locations
- Reporting issues such as damaged signs, road hazards, or abandoned vehicles.
- Using handheld devices to record information and communicate with the team.
You don’t need prior experience—full training is provided—but the following qualities are essential:
- Excellent communication: You’ll be the face of the council, so being approachable and clear is key.
- Customer service: Helping people with a wide range of queries, not just parking-related.
- Physical fitness: You’ll walk several miles a day, often in varying weather conditions.
- Teamwork and independence: You’ll work solo most of the time but stay in regular contact with your team.
Working Hours
- Schedule: 7.4 hours per day, 5 days a week
- Shifts: Between 7:30 AM and 7:00 PM, on a two-week rotating cycle
- Includes: Regular weekend work
Requirements
- No previous experience required
- Standard DBS check (Disclosure and Barring Service) must be passed
Training & Development:
- Full induction and ongoing professional development opportunities
Benefits
- In addition to your salary, receive a sign-on payment of £2,100 (50% paid on completion of probation and 50% at 18 months) This is for new staff joiners to TWBC, not internal applicants.
- 22 days per year, increases to 27 days after 5 years of continuous Local Government service
- Plus 3 extra days off in December
- Generous Local Government Pension Scheme
- Free parking near the Town Hall
- Free tea, coffee and wellbeing perks like an EAP, flu jabs, eyecare vouchers and more
Next Steps
- Applications assessed on a rolling basis – you may be contacted before the closing date.
- To find out more take a look at the Job Description and Person Specification below. For an informal discussion about this post, you can contact Richard Ward, Enforcement Manager, on 01892 554168 or by email: richard.ward@tunbridgewells.gov.uk.
We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.
Please follow the link below to submit your application.
Equal Opportunities
Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.